Frequently Asked Questions

RETURNS FAQ

WHAT IS YOUR RETURN POLICY?


We offer 30 days 'No Fuss' money back guarantee ensuring a full refund if our products fail to meet the promised standards. We welcome our customers to try our unbeatable package with 100% money back Guarantee. No obligations, simply return if not satisfied. We include free collection for all mac returns.




HOW DO I RETURN AN ITEM?


If you have decided to return an item, then please contact us. We will advise you on how to repackage the item and will arrange a Parcelforce collection. Simply hand over the package to the Parcelforce driver upon collection.




WHEN WILL I GET MY REFUND?


Once we have received the return we will initiate the refund process within 1 working day. Payment made via Debit/Credit card could take up to 5 working days. PayPal payments could take up to 2 working days.




WHAT ARE YOUR POSTAGE COSTS?


We offer free 24Hrs Express postage to all customers within UK. We also offer free collections for all returns. £20 international postage cost for all EU countries.





WARRANTY FAQS

HOW DOES YOUR HARDWARE WARRANTY WORK?


We offer 1 year hardware warranty with all our macs. The warranty period begins from the date of purchase and will cover all hardware related issues. ie Graphics card, CPU and Hard drive failures.

Please contact us if you have any issues.




HAVING ISSUES WITH MY IMAC WHAT SHOULD I DO?


Please contact us if you are having any issues with the mac and we will assign an IT tech to assist you.

If we are not able to resolve the issue remotely we may have to arrange a collection so that it can be resolved at our workshop.

We will arrange collection/delivery and will provide updates throughout the resolution process.




HAVING ISSUES WITH THE SOFTWARE WHAT SHOULD I DO?


Please contact us if you are having any issues with the mac and we will assign an IT tech to assist you.

If we are not able to resolve the issue remotely we may have to arrange a collection so that it can be resolved at our workshop.

We will arrange collection/delivery and will provide updates throughout the resolution process.




HOW DOES YOUR SOFTWARE WARRANTY WORK?


We offer unlimited software warranty with all our macs. The warranty period begins from the date of purchase and will cover all software related issues. Ie hard drive failures, file corruptions and systems crashes.

We offer free re-installation service throughout the lifetime of the Mac.

Please contact us if you need this service.





SOFTWARE FAQS

HOW DOES YOUR HARDWARE WARRANTY WORK?


We offer 1 year hardware warranty with all our macs. The warranty period begins from the date of purchase and will cover all hardware related issues. ie Graphics card, CPU and Hard drive failures.

Please contact us if you have any issues.




HAVING ISSUES WITH MY IMAC WHAT SHOULD I DO?


Please contact us if you are having any issues with the mac and we will assign an IT tech to assist you.

If we are not able to resolve the issue remotely we may have to arrange a collection so that it can be resolved at our workshop.

We will arrange collection/delivery and will provide updates throughout the resolution process.




HAVING ISSUES WITH THE SOFTWARE WHAT SHOULD I DO?


Please contact us if you are having any issues with the mac and we will assign an IT tech to assist you.

If we are not able to resolve the issue remotely we may have to arrange a collection so that it can be resolved at our workshop.

We will arrange collection/delivery and will provide updates throughout the resolution process.




HOW DOES YOUR SOFTWARE WARRANTY WORK?


We offer unlimited software warranty with all our macs. The warranty period begins from the date of purchase and will cover all software related issues. Ie hard drive failures, file corruptions and systems crashes.

We offer free re-installation service throughout the lifetime of the Mac.

Please contact us if you need this service.





PRODUCT FAQS

HOW DOES YOUR HARDWARE WARRANTY WORK?


We offer 1 year hardware warranty with all our macs. The warranty period begins from the date of purchase and will cover all hardware related issues. ie Graphics card, CPU and Hard drive failures.

Please contact us if you have any issues.




HAVING ISSUES WITH MY IMAC WHAT SHOULD I DO?


Please contact us if you are having any issues with the mac and we will assign an IT tech to assist you.

If we are not able to resolve the issue remotely we may have to arrange a collection so that it can be resolved at our workshop.

We will arrange collection/delivery and will provide updates throughout the resolution process.




HAVING ISSUES WITH THE SOFTWARE WHAT SHOULD I DO?


Please contact us if you are having any issues with the mac and we will assign an IT tech to assist you.

If we are not able to resolve the issue remotely we may have to arrange a collection so that it can be resolved at our workshop.

We will arrange collection/delivery and will provide updates throughout the resolution process.




HOW DOES YOUR SOFTWARE WARRANTY WORK?


We offer unlimited software warranty with all our macs. The warranty period begins from the date of purchase and will cover all software related issues. Ie hard drive failures, file corruptions and systems crashes.

We offer free re-installation service throughout the lifetime of the Mac.

Please contact us if you need this service.





PAYMENT FAQS

WHAT IS YOUR RETURN POLICY?


We offer 30 days 'No Fuss' money back guarantee ensuring a full refund if our products fail to meet the promised standards. We welcome our customers to try our unbeatable package with 100% money back Guarantee. No obligations, simply return if not satisfied. We include free collection for all mac returns.




HOW DO I RETURN AN ITEM?


If you have decided to return an item, then please contact us. We will advise you on how to repackage the item and will arrange a Parcelforce collection. Simply hand over the package to the Parcelforce driver upon collection.




WHEN WILL I GET MY REFUND?


Once we have received the return we will initiate the refund process within 1 working day. Payment made via Debit/Credit card could take up to 5 working days. PayPal payments could take up to 2 working days.




WHAT ARE YOUR POSTAGE COSTS?


We offer free 24Hrs Express postage to all customers within UK. We also offer free collections for all returns. £20 international postage cost for all EU countries.